
Google Voice has been touted as the one number to use in place of your others, since a call to your Voice number will ring all of your phones. Indeed, between that feature and several others, Voice is handy. For full details on Voice, check out our Google Voice Primer. Google Voice isn’t without shortcomings, though. We covered five of them last year (a couple of those have since been fixed). Somehow, though, we missed Voice’s biggest shortcoming, that will prevent it from ever being a replacement telephone number for many people.
Voice’s biggest shortcoming is that it doesn’t support the sending of photos by text message (MMS). Did you know that? I didn’t, until recently. I finally ordered an Android phone, and was excited to start telling everyone that I had a new phone number – my Google Voice number. A day before my new phone arrived, someone tried to send me an MMS message, so that I could open it at my computer via the Voice web interface. That message never arrived. Worse, neither I nor the sender were alerted to the fact that it had failed. The message fell off into a black hole, never to be seen again. Sure enough, a quick look online revealed that Voice doesn’t support MMS.
MMS? Isn’t that what those kids use today? Why would I ever need that? That’s probably what many of you are thinking. I fall into that category, too – about 98% of the time. I only receive a handful of MMS messages a year. When I do receive them, though, they tend to be important, and not just for kicks.
My recourse is to not use Voice as my primary number, or to tell people that I have one number for calls and normal text messages, and another for picture texts. I’m still undecided, primarily because I love Voice’s other features so much. The risk is that I then need to trust that other users will remember that I have a separate MMS number. If they forget, they’ll never know that I’m not getting their messages, and I won’t even know they’ve been sending them.
What would you decide?
Tony says:
To be honest, I never even considered sending photos by text message. I thought that’s what email was for. I use Google Voice mainly as a text-messaging service since I my phone doesn’t come with text-messaging. It’s also a handy alternative phone number to give to people you aren’t too sure about, especially since incoming phone calls go through a caller-screening process.
December 5, 2010 — 11:05 pm
Evan Kline says:
It’s not so much the sending part that concerns me (I could always use my phone’s native app and number for that, I assume). It is the receiving part – I have no control over what people send me, and as it stands now, SMS messages just fall into a black hole, with no warning or rejection message to anyone. It looks like I might be using it the same way you suggest – as an alternate number.
December 6, 2010 — 7:02 am
Dave says:
Well at least you guys have the privilege of being able to whine about this service or lack of. Goggle Voice hasn’t arrived on these shores and probably wont either.
December 6, 2010 — 7:17 am
Evan Kline says:
Sorry to hear that, Dave. That is one of the benefits of being from the same country as Google, and many of these other companies. I’m not sure where you live, but perhaps someday the situation will be reversed, and a company from your country will put out a product that we all want, and we’ll look on with envy.
December 6, 2010 — 9:11 am
Anthony Russo says:
I use Google Voice as my main number. I rarely ever receive an MMS anyway and if I do, it is usually a picture of my granddaughter from her parents or something that they might have snapped on the road.
Since we all have smartphones, they can just email those to me instead.
Anthony
December 6, 2010 — 11:11 am
Evan Kline says:
Anthony, how has the quality of Google Voice been? I set it up on my Galaxy S to use as my main number, and I noticed a lag in my first voice call (from that phone using GV), and my wife even commented that the quality was bad on her end. I’m wondering if it was the phone, Google Voice, or just an isolated incident.
December 9, 2010 — 9:34 am
Rob says:
I don’t know, but I suspect MMS is on its way out as a message format. I only have one person who ever sends me MMS photos, and I just gave her my actual cell number for those. Everyone else uses email, because like Anthony said, we all have smartphones anyway. I was a little annoyed that GV doesn’t have this feature, and assumed it would be coming soon, but I’m not holding my breath.
December 10, 2010 — 10:44 am
Evan Kline says:
I hope you’re right, but I think it might be a while. My wife, for example, has no desire to get a smartphone, and she still sends me an MMS message once in a blue moon. I suspect that there is a larger portion of the population like her than we tech geeks suspect.
December 13, 2010 — 9:25 am