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This is the main reason that I am now just fine paying for products like e-mail and note taking software – a company that I pay for a service has a vested interest in keeping me happy and good companies make sure that customers have a direct line to product and technical support. Neither of these are even remotely true with Google. I was a beta tester when Gmail first came on the scene in 2004 and I was an enthusiastic user of every Google product that I found useful. But now, with the demise of reader and the revelation that they can use anything I upload or create on Google Drive in any way they choose, I am finished. I’m even considering abandoning the Android platform altogether and going back to Apple. And I now gladly pay for Fastmail and Evernote premium (among other tools) and aside from the initial setup hassles, the transition has been seamless. The only thing missing now is a viable Google search replacement. a