So I’m confused?? He was able to get a refund on his actual credit card and everyone only received an App Store credit on their account. Something is better than nothing, but I’d be hard pressed to find an intelligent person who would not rather have the money back on their card. Something here is a amiss.
And I agree with the above comment about Google’s Android return policy. I’m still pretty angry the developers complained and got them to shrink it down to a crappy 15 minutes from 24-hours, but it is better than nothing. And this is coming from a developer. I actually was perfectly fine with the 24-hours. I think if your app is good enough and you stand by it with proper business ethics and integrity, well, you wouldn’t care about the 24 like I didn’t. The 24-hours wasn’t affecting “good” developers, they saw return on their quality. It now just helps out these sleazy developers that are snakeoil salesmen and want to make a quick buck. It only hurt the customers.
I’m hoping they go back to the 24-hour model someday or at least a 10 hours or more. You don’t always have time to test out an app when you buy it and with the large amount of different phones and operating system releases, well a lot of people need that large refund window. Heck there are an alarming number of apps that require longer than 15 minutes to download the additional data packs for games and other apps. Of course I feel bad that Apple has zero refund (minus this article if it works), but that is why we have choice in our preferred OS and device. And one final point that is awesome to me is that, you will see a lot of Android developers, myself included, offer a full 24-hour or more refund window outside of Google’s 15-minutes for their customers. I do it all the time, especially if their is a legitimate reason for it, but I generally post in the app description of all of my apps that I’ll give you the 24-hour refund time to evaluate the app. If it doesn’t work or you are just not completely happy, email with your ID and order number and you get a refund.
So, I really hope Apple will continue to offer these “hidden” refunds for people and at the most actually put the money back on credit card and not just credit. Good luck to everyone who is trying to get your money back, and great article by the way, superb!