H Evan,

I managed to get a refund in the Mac App Store. The software did not write lightscribe labels successfully, but it should, and Apple service responded within 24h very kindly. They asked me whether I contacted the developer which I did, but to no success. Then they refunded the app, the money was back on my account (not the credit card) after days. The application now appears in the store as if not purchased.

So all was fine! Just make sure you explain the situation properly. If the sw does not work as expected the refund should be in order.

Cheers