This. I went in when my computer crashed at a monumental time in my professional career, and I explained I wanted to switch to mac but that I was an OG Windows user… I’ve used Windows my entire life with the exception of some of my early educational years… I feel like this guy sold me something and set me on my way… no instructions, no help at all… completely in the dark from the very beginning… learning to use this MacBook Air for the first time took days….