Nice article Bobby. Articulates pretty well my annoyances when trying previous versions of Ubuntu – and I would class myself as a “go-to” tech person.
In my opinion, the best opportunity for Ubuntu was Windows Vista. Ubuntu made big strides, especially when compared with Vista. However Ubuntu is, as you say, still buggy and the support is considerably more limited than that available online generally for Windows products. The release of Windows 7 has restored a decent OS to consumers new PC’s and the fact that it is Windows holds some additional assurance, as well as being somewhat innovative.
P.S. I see you’re planning a future article on Jolicloud, so am mentioning that I am happily running it on my (excellent) Samsung NC10. My *only* complaint with it when comparing it to Windows (XP) is that the battery life seems to be shorter on Joli than XP. Other than that, would be happy to be contacted for the article (email/twitter/whatever). No worries if you don’t – I look forward to reading what you say about it in any event.