One more con for logmein is that you have to either be at the PC you want to remotely support to install the software (you cannot deploy the software remotely which is a pain!

I tried to help my mum over the air the other day and it proved to difficult – I had to either download the software and email it (really too big for that) or I had to give her access to me account and talk her through adding a new computer… Painful.

In the end I just went to teamviewer – one click download, no install required – up and going in under a minute!

LogMeIn is good for home computers but when you want to help someone outside your own 4 walls, it becomes cumbersome.